Policy

Bookings

  • All appointments can be made via the Book Now button on our website or via Instagram.

  • Queries via DM, text message or phone will be answered however you will be directed to our booking platform to confirm and enter your card details.

  • In the lead up to your appointment, you will receive a reminder text.

Rescheduling an appointment

  • Appointments can be rescheduled on our booking platform with more than 24 hours notice.

  • Outside of this time please contact the Lounge to arrange any changes.

 

Cancellation & no shows

  • Cancellation within 24 hours of appointment time will incur a charge equal to 50% of your booking cost, payable over the phone, in person or prior to the commencement of your next booking.

  • No Shows will incur a charge equal to the full amount of your booking cost.

*If you are unable to attend due to illness or other unforeseen circumstance please contact the Lounge as soon as possible as all policies are at the discretion of the Owner.